Discover your future at Citi

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Job Overview

The Receptionist provides support to another individual or group of individuals by handling correspondence, managing calendars and appointments, arranging conferences and conference calls, making travel arrangements and providing other administrative tasks.

Responsibilities:

Welcomes and directs visitors, employment applicants, salespersons and customers to appropriate locations and partiesMaintains security by following procedures, monitoring logbook and issuing visitor badgesOperates a multi-line telecommunication system, answering and referring inquiriesMaintains the schedule for conference rooms and training rooms, and schedules room reservationsProvides support for meetings, to include preparation of rooms and assistance in catering arrangementsAs required, contacts building maintenance concerning facilities problems or issuesPerforms clerical work to including filing, sorting, mail distribution and completing special projectsMaintains safe and clean reception area by complying with procedures, rules and regulationsWorking Closely with other members of the administration teamPerforms other duties and functions as assignedAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

Previous administrative experience in a client facing role preferredExcellent customer service and interpersonal skillsConfidentiality, discretion, tact, diplomacy and professionalismProficient in Microsoft Office, familiarity with computers and technologyHighly organized and able to prioritize tasksSelf-motivated and detail orientedDemonstrate ability to problem solve

Education:

High School Diploma or equivalent

Recepcionista Administrativa(o) – Corporativo Banamex

📍 Ubicación: Av. Revolución, Ciudad de México
🏢 Modalidad: 100% presencial

Descripción del puesto

Buscamos un(a) Recepcionista Administrativa(o) que será la primera línea de contacto y apoyo en nuestro corporativo. La persona seleccionada será responsable de garantizar una atención cordial y eficiente a colaboradores y visitantes, además de asegurar el correcto manejo de los procesos administrativos relacionados con accesos, registros y soporte a usuarios internos y externos.

Responsabilidades principales
• Atender y coordinar el registro de asistencia de usuarios internos y externos.
• Brindar atención presencial, telefónica y vía correo electrónico de manera profesional.
• Gestionar solicitudes de acceso, cotejo de identificaciones y validación de evidencias en registros.
• Activar y administrar tarjetas TIP, accesos biométricos y controles de seguridad.
• Dar seguimiento a tickets en sistemas para cambios, aprobaciones y bajas de accesos o registros.
• Colaborar con equipos internos en la mejora de procesos y reportes mensuales.
• Aclarar dudas y orientar a usuarios respecto a los procesos de acceso y control.

Perfil del candidato(a)

Educación y experiencia:
• Bachillerato concluido mínimo (indispensable).
• Licenciatura trunca o pasante (deseable).
• Experiencia mínima de 1 año en funciones de recepción, atención a clientes o soporte administrativo.

Conocimientos técnicos:
• Manejo de paquetería Office (Excel, Outlook).
• Uso de sistemas de control de accesos y registro (deseable).

Habilidades blandas:
• Excelentes habilidades de comunicación y trato con usuarios.
• Atención al detalle y capacidad de organización.
• Resolución de problemas y actitud de servicio.
• Proactividad y disposición para trabajar en equipo.

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Job Family Group:

Business Strategy, Management & Administration

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Job Family:

Administrative Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.