Receptionist for our Lakeside Primary Care Office Are you a friendly and organized individual with a passion for providing exceptional patient care? Our Lakeside Primary Care Office is seeking a dedicated receptionist to join our team. In this role, you will be the first point of contact for our patients, ensuring a welcoming and efficient experience. If you thrive in a fast-paced medical environment and have excellent communication skills, we would love to hear from you! Responsibilities: + Focus on customer service and continually strive to perform the duties of their job in a manner that will result in optimal patient satisfaction + Exhibit proven ability to facilitate change + Receive and greet visitors and interacts with courier daily + Identify, develop and participate in process improvement opportunities within the home health agency that will enhance the quality of service we provide + Attend compliance training and adhere to the organization's standards of conduct, policies, and procedures. + Process outgoing mail and separate mail to appropriate locations + Answer, screen and direct calls to appropriate staff or takes message + Type and proof correspondence, minutes and reports as directed + Relay information from patients, hospitals, physicians, families, and visitors by phone or voicemail. + Perform duties and job responsibilities in a fashion which coincides with the service management philosophy of UPMC towards patients, visitors, staff, peers, physicians and other departments within the organization. Preferred Qualifications: Medical terminology & prior healthcare office experience . Schedule: Monday-Friday, morning huddle at 7:53AM every morning and regular end time is 4:30PM, except for one late night a week that can end between 5:30PM-6PM. + Completion of High school diploma or GED. + Able to use computer software applications such as word processing and use of basic office equipment. + Able to provide information in a clear and concise manner. + Prefer Business course background including typing, filing, business math and business English. + Prefer experience with a telephone system. **Licensure, Certifications, and Clearances:** + Act 31 Child Abuse Reporting with renewal + Act 33 with renewal + Act 34 with renewal + Act 73 FBI Clearance with renewal **UPMC is an Equal Opportunity Employer/Disability/Veteran**