**About Jumeirah & the Hotel:** Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool. **About the role:** The Peak Fitness Club and Spa at The Carlton Tower Jumeirah will offer hotel guests and club members world class treatments, wellness and fitness classes such as Yoga and Pilates with breath-taking views over London’s iconic skyline. As a Peak Receptionist, you will be the first point of contact with Club Members and hotel Guests, reception colleagues should provide a friendly welcome and the highest level of efficient service in order to meet any needs of members. This role works in the Peak and Pool reception and oversees the safety of members as required. Your duties will include; + To courteously welcome all members to the Club on each visit. + To ensure that all members "sign in" correctly providing all the necessary details, thus proving they are bona fide members of the Club. + To ensure that attendance data of residents is accurately recorded in the members file. + To be a primary source of information about the Club and the Hotel to all members. + To make appointments for members to receive any services offered by the Club, both from callers in person and telephone callers taking the full details and explaining our cancellation policy as well as obtaining Credit Card details and contact details from every appointment booked in the Spa in order to guarantee the bookings. + To ensure that throughout the day the Changing Rooms are adequately stocked with all guest supplies (i.e. soap, shampoo, water, cups, toilet paper, hand drying towels etc.) **About You:** The ideal candidate for this position will have the following experience and qualifications: + Have experience in a similar position within a luxury 5 star environment + Have a passion for your work and the ability to innovate, with a proven track record within luxury environments + Have the ability to operate in a diverse and luxury environment with a focus on guest experience + Be a self-motivator and someone who is ready to challenge in the interest of continuous improvement + Excellent level of English **About the Benefits:** Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes… + Competitive salary + excellent service charge + Extra holiday for significant Birthdays (21.30.40. etc.) + Life insurance + Jumeirah perks website access – discount + F&B and Spa treatment discount + Dry cleaning of uniform or Business attire + Meals on duty + Employee assistance programs + Wellness benefits – Chiropodist, Flu jabs, and more! + Taxi service after hours + Social events & recognitions programs + Ongoing training & development + Wedding/Baby gift + Cycle scheme + Internal transfer scheme + Eye test and discount for VDU users + Dental cash back plan + External transfer scheme **3 Months’ Service** : + Company Sick Pay + Travel Card Season Ticket Loan + Live Your Guest Life Stay **6 Months’ Service:** + Jumeirah Discounts –Stays in other Hotels + Cycle Scheme • Internal Transfer Scheme + Eye Test & Discount for VDU Users + Dental Cash Back Plan **1 Years’ Service:** External Transfer Scheme **2 Years’ Service:** + Group Pension Plan with enhanced contributions + Income Protection Scheme