Receptionist/Switchboard Operator Print (https://www.governmentjobs.com/careers/iowa/jobs/newprint/5063539) Apply  Receptionist/Switchboard Operator Salary $33,113.60 - $47,694.40 Annually Location Independence - 50644 - Buchanan County, IA Job Type Full-time Job Number 26-00560 Agency 400 Health & Human Services - State Operated Specialty Care - Independence Mental Health Institute Opening Date 08/29/2025 Closing Date 9/8/2025 11:59 PM Central LinkedIn Tag #LI-POST Point of Contact Kevin Jimmerson, Business Manager, kevin.jimmerson@hhs.iowa.gov + Description + Benefits + Questions Job Description The Iowa Department of Health and Human Services (HHS), Division of State-Operated Specialty Care, Bureau of Independence Mental Health Institute (IMHI) is seeking a Receptionist/Switchboard Operator to join our team! This is a full-time position with opportunity for advancement, growth, and development with HHS. The primary responsibilities of the Receptionist/Switchboard Operator are receiving and directing phone calls as well as assisting visitors at the facility. The work schedule will be a combination of night shifts (11:00 p.m. to 7:00 a.m.) and afternoon shifts (3:00 p.m. to 11:00 p.m.). Additional times and different shifts (either day, afternoon, or night) and some weekend work will be required to cover the 24/7 operation of the facility. Additional duties, including some clerical tasks, will also be assigned. Applicants will be required to complete a background check to be considered for this position. IMHI provides inpatient treatment and acute psychiatric services, includingindividualized treatment plans and support for children and adolescent patients to continue their education. Individuals are encouraged to collaborate with staff members in formulating their own plan. Medication, group counseling, and activities therapies might be included as well. If you enjoy helping people with adult, children and family services, mental health treatment, disabilities services, and long-term care, this is a wonderful opportunity to consider. Benefits of Joining IMHI Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth. + Health, Dental, and Vision Coverage:Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage! + Paid Time Off:Take time to recharge with paid time off, including vacation(96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year). + Retirement Plans:Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month). + Flexible Spending Accounts:Take advantage of flexible spending accounts for medical and dependent care expenses. + Insurance Coverage:Benefit from life insurance and free long-term disability insurance for added peace of mind. + Employee Assistance Program:Access resources and support through our Employee Assistance Program for personal and professional challenges. + Employee Discount Programs:Enjoy discounts on a variety of goods and services through our employee discount programs. For additional information on benefits click here (https://das.iowa.gov/media/3766/download?inline=) . Click hereto see how we compare with other employers or offers by using our Total Compensation Calculator. Independence Highlights IMHI is in Independence, Iowa, a city of approximately 6,000, located in scenic Northeast Iowa. The Wapsipinicon River flows through town offering many recreational opportunities from canoeing to fishing. Independence is a progressive community sporting a newer public library, trails, and Cedar Rock state park which includes a Frank Lloyd Wright home. Independence is 30 minutes from Waterloo/Cedar Falls home of the UNI Panthers, 45 minutes from Cedar Rapids and 1 hour from Iowa City, home of the Iowa Hawkeyes. The State of Iowa is an EEO/AA Employer HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the HHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD). Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov. Minimum Qualification Requirements No specific education or work experience required. For more information click on this link to view the job description (https://das.iowa.gov/media/4904/download?inline=) Additional Qualification Requirements Within a period of time after hire, as determined by the appointing authority, employees in this class may be required to type at least 40 WPM net as demonstrated by the completion of a typing examination. Why Choose the State of Iowa? At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice. Our Robust Benefits Package Includes: Competitive Compensation: Enjoy a competitive salary that reflects directly on your skills and expertise. Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits. Health and Wellness: Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost. Retirement Planning: We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) . Paid Time Off: Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters. Professional Development: Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement. Employee Assistance Program (EAP): We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program. Diversity and Inclusion: Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation. Join Us - Elevate Your Career: Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority! 01 Do you understand that the information provided on your application and resume must be truthful, honest, and accurate to the best of your knowledge? Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa. + Yes - I understand and agree + No 02 PLEASE READ CAREFULLY Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq? + No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq + Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq Required Question Employer State of Iowa Agency 400 Health & Human Services - State Operated Specialty Care - Independence Mental Health Institute Address 2277 Iowa Ave Independence, 50644 Website https://hhs.iowa.gov/specialty-care-facilities/independence Apply Please verify your email addressVerify Email