Position Profile

The Receptionist & Switchboard Operator provides exceptional front-desk service by greeting and assisting all visitors, and managing a high-volume switchboard by answering and transferring incoming calls from across the United States. This role plays a key part in maintaining a welcoming office environment and supporting general administrative functions.

Job Duties and Responsibilities

Greet and assist visitors, clients, and employees professionally.

Distribute visitor badges to temporary employees and guests.

Schedule and manage meeting room bookings.

Answer and transfer incoming calls nationwide using the switchboard system.

Participate actively in company and community service events.

Perform light administrative duties and basic PC support.

Uphold and represent the company’s Vision, Values, and Mission.

Build and maintain professional relationships with customers and internal teams.

Update and maintain:

Company phone list and speed dial list

Brag Board

Company calendar

Automated messaging center (daily)

Support administrative teams with tasks such as creating labels, compiling manuals, and more.

Order, manage, and distribute items for the company’s Promotional Store.

Perform other duties as assigned.

Qualifications (Education, Experience, and Certifications)

High school diploma or equivalent required.

1+ years of prior switchboard or receptionist experience preferred.

Knowledge, Skills, and Abilities

Strong organizational and communication skills.

Proficiency in Microsoft Office Suite, particularly Word and Excel.

Excellent customer service and interpersonal skills.

Flexibility and a collaborative mindset.

Clear, professional verbal communication.

Working Conditions & Physical Demands

Office environment with standard lighting, ventilation, and temperature.

Work is primarily sedentary with some walking, standing, bending, and reaching.

May occasionally lift or carry items weighing up to 50 lbs (e.g., files, supplies).

Requires moderate manual dexterity and coordination (keyboard use, hand tools, etc.).

Ability to handle diversified tasks and interpret complex materials or instructions.

Note: This job description reflects the general nature and responsibilities of the position. It is not intended to be an exhaustive list of all duties, skills, or working conditions associated with the role.