Job Description

Job Summary 

The Receptionist is responsible for managing front desk operations, serving as the first point of contact for visitors, vendors, and callers. This role ensures a professional and welcoming environment while handling incoming calls, directing inquiries, and assisting with administrative support tasks. The Receptionist also manages visitor access, maintains office supplies, and supports general office functions to facilitate smooth daily operations. 

As a Medical Assistant at Wilkes Barre you’ll join a team and be a part of a culture that's dedicated to providing top quality care to our patients. Our full-time employees enjoy a robust benefits package which may include health insurance, 401(k), licensure/certification reimbursement, tuition reimbursement, and student loan assistance for eligible roles.

Essential Functions

Answers and directs incoming calls promptly and professionally, taking messages as needed. Greets visitors, verifies identification, issues visitor badges, and ensures proper check-in and escort procedures. Maintains a visitor log and manages visitor access in accordance with office protocols. Assists with office supply inventory, ordering supplies, and coordinating maintenance of office equipment. Performs clerical support tasks, including filing, document organization, and basic data entry. Ensures the reception area remains neat, organized, and presentable at all times. Provides general administrative support to departments as needed. Handles incoming and outgoing mail, deliveries, and courier services. Maintains confidentiality of sensitive information and follows security procedures for visitor access and document handling. Performs other duties as assigned. Complies with all policies and standards.

Qualifications

H.S. Diploma or GED required 0-2 years of experience as a receptionist or in a customer-facing role, preferably in a corporate or office environment required

Knowledge, Skills and Abilities

Strong organizational skills with the ability to prioritize tasks effectively. Proficient in Microsoft Office Suite (Word, Excel, Outlook), Google Suite or equivalent office software. Excellent communication skills, both verbal and written. Ability to manage a busy phone line and handle multiple inquiries simultaneously. Customer-focused with a friendly, professional demeanor. Strong attention to detail and ability to maintain accurate records.

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.