**What you'll bring to the team** We are currently recruiting for **Receptionists** to join us in the Hotels at the Alton Towers Resort, the UK's only attraction that specialises in making Britain happy! Want to make a great big smiling first impression? In this crucial customer facing role, the Reception team alternate between our five Hotels and it's vital that the team work together as it's the guests' first and last impression that really counts. You'll be responsible for taking ownership of any guest issues, cash and key handling as well as ensuring relevant guest information gets passed to the correct department. **This role involves working a variety of shift patterns.** **Early shift pattern: 7:00 AM to 3:00 PM** **Late shift pattern: 2.30pm to 10.30pm** **Benefits** + Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world + 40% discount online off LEGO + 25% discount in our on-site retail shops and restaurants + Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel + Ongoing training and development opportunities + Plus, many more... **Pay Range** Compensation between GBP £7.55/Hr.-GBP £12.21/Hr. Submit a Referral (https://seasonalcareers-uk-merlinentertainments.icims.com/jobs/9677/receptionist---hotel/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883) **Location (Country-County-City)** _UK-Staffordshire-Stoke-on-Trent_ **Job ID** _2025-9677_ **Employment Type** _Guaranteed Hours (Europe Only)_ **Offer/Contract Type** _Fixed End Date/Seasonal_ **Location Name** _Alton Towers Resort_