About WellLife Network: WellLife Network is a leading health and human services organization dedicated to supporting individuals and families across New York City and Long Island. Recognized as a 2023 top-rated nonprofit, WellLife Network empowers people to overcome life’s challenges and achieve greater independence, well-being, and inclusion. We offer a comprehensive suite of programs spanning mental health, developmental disabilities, substance abuse, housing, and employment support, all grounded in a commitment to compassionate, high-quality care. Central to our mission is an unwavering dedication to diversity, equity, inclusion, and belonging (DEIB) within our organization and in the communities we serve. As a trusted community partner, WellLife Network fosters a nurturing environment where everyone has the opportunity to thrive and realize their fullest potential.

Position Summary: Under direct supervision, performs diversified routine clerical duties including answering the phones, faxing, filing and compiling/verifying/posting data, and supporting the program.

Essential Accountabilities: Sign in Addiction RECOVERY CLIENTS AND DIRECT OTHER CLIENTS TO THE CORRECT LOCATION. VERIFY FINANCIAL INFORMATION IN AVATAR. COVERS FRONT DESK AT SITE DAILY. ENTER APPLICATIONS INTO MY AVATAR. VERIY AND KEEP TRACK OF CLIENT PAYMENTS. VERIFY INSURANCE COVERAGE FOR ALL MEDICAID CLIENTS AT CHECK IN. COMPLETE FEE SETS CLOSE AND RECONCILE THE FRONT DESK AT THE END OF EACH SHIFT. ANSWER MULTI-LINE PHONES, MANAGES INCOMING CALLS, RESPONDS TO FRONTLINE INQUIRIES ABOUT SERVICE AVAILABLE, PARTICIPATION REQUIREMENTS, INSURANCE ELIGIBILITY, TRANSFER CALLS TO THE APPROPRIATE PLACE, ETC. PERFORM DAILY REMINDER CALLS FOR INTAKE APPOINTMENTS AND PRESCRIBERS’ APPOINTMENTS. ASSIST WITH PRIOR AUTHORIZATION – MAKE SURE THEY ARE COMPLETE BEFORE SUBMITTING TO AVOID UNNECESSARY DENTIALS, CALL THE PHARMACIES TO ENSURE EVERYTHING HAS BEEN RECEIVED, INFORM THEM WHEN APPROVAL IS RECEIVED AND FOLLOW UP WITH INSURANCE COMPANIES. FILING LAB RESULTS. RESPONSBILE FOR CLOSING CHARTS FOR DISCHARGED CLIENTS MAKE BANK DEPOSITS FOR FRONT DESK WHEN NEEDED. POST AND PROOF DAILY SCHEDULES. DISTRIBUTE FAXES. ASSIST WITH ANY PROJECTS GIVEN BY THE OFFICE MANAGER. COVER FRONT DESK AT VARIOUS SITES WHEN SHORT STAFFED AND/OR ASSSIT OTHER PROGRAMS IN THE BUILDING. GENERAL WORK DUTIES INCLUDING BUT, NOT LIMITED TO SENDING ARS FAXES, TAKING INCOMING FAXES AND FORWARD TO APPROPRIATE PERSON/PROGRAM, DISTRIBUTE INCOMING MAIL WHEN NEEDED, REPLENISHING PAPER IN FAX AND COPY MACHINES.