Receptionist & Switchboard Position Profile

Provides exceptional service to the business by greeting and assisting all visitors, and by answering and transferring incoming calls from across the United States.

Job Duties and Responsibilities Greet the public in a professional and friendly manner. Distribute name badges to visitors, temporary employees, and others. Schedule meeting rooms for all departments. Answer and transfer calls from across the United States. Participate enthusiastically in company and community service events. Perform light administrative duties. Provide PC support and administrative assistance as needed. Act as a model for the company’s Vision, Values, and Mission. Build professional relationships with customers and internal teams. Maintain timely updates for: Company phone and speed dial lists Brag Board Company Calendar Update the automated messaging center daily. Assist Administration and other teams with various tasks (e.g., envelope labels, compiling manuals). Order, maintain, and distribute promotional items for the Promotional Store. Perform other duties as assigned. Qualifications

Education, Experience, and Certifications

High school diploma or equivalent required. Minimum of 1+ years of prior switchboard experience. Knowledge, Skills, and Abilities Excellent organizational and communication skills. Proficiency in Microsoft Office Suite, especially Word and Excel. Strong customer service skills. Flexibility and ability to work effectively in a team environment. Clear and professional verbal communication. Working Conditions, Mental and Physical Demands Typical office environment with adequate lighting, ventilation, and a normal range of temperature and noise. Diverse work assignments requiring interpretation, comprehension, and application of complex material and instructions. Some physical effort required: Mostly sedentary work Occasional walking, standing, bending, reaching, lifting or carrying objects up to 50 lbs. (e.g., papers, books, files, small parts) Moderate dexterity required for regular use of tools such as calculators, keyboards, and other office equipment.

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the position.