The Receptionist provides Front Desk Support for the Company and assists the HR Department with various administrative tasks.  This position is expected to have the switchboard open and operating beginning at 11:30pm. and throughout the day until 5:30 p.m. Relief switchboard coverage will be provided for a one hour lunch. The Receptionist should work with relief coverage to determine appropriate times for lunch and breaks.

This position is the face of Whitsons. Be friendly, accommodating and efficient.

 

ESSENTIAL FUNCTIONS, RESPONSIBILITIES AND DUTIES:

 

Phone Responsibilities

 

·         Answer and route all telephone calls in a professional, friendly and hospitable manner.

·         Identify the nature of the call and dispatch/redirect accordingly.

·         Maintain and update the company phone list and master address list.

 

Visitor Responsibilities

 

·         Meet and greet all visitors in a professional, friendly and hospitable manner

·         Maintain Sign In Log- call attention to visitor policy

·         Issue name tags/visitor badges

·         Assign credentials to visitors who require internet access

 

Mail/ Package Responsibilities

 

·         Organize and attend to all incoming mail/ Faxes/ Packages.  Including: Federal Express, UPS, etc.

·         Distribute incoming items to correct department/ mailbox

·         Organize and attend to all outgoing mail/ Faxes/ Packages.  Including: Federal Express, UPS, etc.

·         Print shipping labels as needed

·         Keep the courier supplies (packaging materials) fully stocked.

·         Update Corporate Mailbox Names

·         Reconcile weekly UPS/ Fed Ex bills.

 

 

General/Clerical

 

·         Office Supply Ordering- General Office Supplies

Check office supplies twice a week Order supplies as needed or requested

·         Maintain lobby area in a neat and presentable manner; coordinate cleaning with custodial staff as necessary; and water plants as needed.

·         Maintain the visitor name tag supply.

·         Order flowers for various occasions as requested.

·         Make travel arrangements, hotel and airplane for Company personnel, when needed.

·         Type memos, correspondence, reports, and other documents

Postage Meter

·         Regular maintenance of postage meter.

·         Ensure year updates annually

·         Update as there are postage increases

·         Add postage as needed

·         Maintain postage account

Unemployment

·         Sort through unemployment claims for terminated team members and provide requested documentation in a timely fashion. 

·         For any claims that are contestable- gather all applicable information and provide to state or manager if attending a hearing.

·          Respond to wage requests in a timely fashion.

·          File all claims by state, by year.

 Employment Verification

·         Administrate the Work Number verifications online

·         Complete only verifications that are not Work Number applicable in a timely fashion

Mandated Posters

·         Work with Poster Guard to fill Federal and State mandated poster needs for all accounts, adding and removing locations as necessary

·         Fill Whitsons poster requirements for all accounts as requested by accounts and for all new accounts

ADDITIONAL DUTIES AND RESPONSIBILITIES:

·         Provide Spanish/English translation as needed

·         Performs all other duties as assigned.

 

Payrate $17 per hour