Job Title

Receptionist

Job Description Summary

The Receptionist serves as the first point of contact for employees, guests, and vendors, delivering a consistently professional, welcoming, and service-oriented experience. This role is responsible for managing front desk operations, ensuring smooth visitor access, and maintaining a polished and secure lobby environment. With a strong focus on hospitality, communication, and operational support, the Receptionist plays a key role in shaping the daily workplace experience.

In addition to greeting and directing visitors, the Receptionist oversees badging processes, answers and routes calls, supports onsite events, and assists with general office logistics. The role requires strong organizational skills, emotional intelligence, and the ability to multitask in a fast-paced, high-visibility setting. Collaboration with Facilities, Security, and Workplace teams is essential to uphold safety standards and ensure service excellence across all front-of-house operations.

Job Description

Key Relationships

External relationships: Employees, guests, vendors, contractors, and building management.
Internal relationships: Workplace team, Facilities, Security, HR, and senior leadership.

Responsibilities

Warmly greet and direct all visitors, ensuring a welcoming and professional experience from arrival to departure.Maintain a polished and organized front desk and lobby environment, ensuring cleanliness, order, and adherence to safety standards.Provide accurate information and wayfinding support; escort guests when appropriate.Ensure all individuals entering the building are properly badged and authorized.Issue and track temporary badges using visitor management systems; support badging processes for new hires, contractors, and employees.Answer and route incoming calls professionally, using standard scripts and escalation protocols.Monitor general inboxes or communication platforms to ensure timely responses.Support onsite events including coordination, setup, catering, and attendee management.Ensure lobby monitors display relevant content (e.g., meetings, events, birthdays, work anniversaries).Collaborate with Workplace Experience leadership on hospitality programming and initiatives.Proactively identify and report maintenance or service needs to ensure a high-quality front-of-house experience.Receive and triage incoming USPS mail and packages; coordinate courier services.Maintain awareness of Lost & Found and luggage management policies; support tracking and return processes.Perform general office duties including data entry, inventory checks, document prep, and logistics support.Facilitate office tours and assist internal clients with logistics needs.Serve as a cultural ambassador for the workplace, ensuring every interaction reflects the organization’s values of professionalism.Support executives and VIPs with meeting setup, catering, and supply coordination.Collaborate with Security to monitor front-of-house spaces and report concerns.Perform opening/closing tasks, stock supplies, and complete requests with initiative.Assist with special projects as requested.

Knowledge & Experience

Strong understanding of front desk operations, hospitality, and workplace logistics.Familiarity with visitor management systems, Microsoft Office Suite, and workplace communication platforms.Knowledge of building layouts, meeting room configurations, and key personnel.Ability to read and follow detailed instructions and standard operating procedures.

Key Competencies

Communication Proficiency (oral and written)Customer Focus and Emotional IntelligenceTeam Orientation and CollaborationMulti-Tasking and Organizational SkillsInitiative and Problem SolvingProfessionalism and DiscretionAttention to DetailAdaptability and Composure in High-Visibility Environments

REQUIRED EDUCATION

High School Diploma or GED requiredCollege degree preferred or equivalent experience in hospitality, administration, or workplace services

RELEVANT EXPERIENCE

Minimum 2 years of office administration, reception, or hospitality experienceExperience supporting executives and VIPs preferredPrior experience in a fast-paced, client-facing environment strongly preferred

ADDITIONAL QUALIFICATIONS

Ability to interact professionally with employees, senior leadership, and external guestsProven ability to follow directions and company policiesStrong written and verbal communication skillsProficiency in Microsoft Outlook, Word, Excel; PowerPoint and Teams a plusAbility to lift up to 40 pounds for event setup or office logisticsAbility to prioritize and manage multiple tasks simultaneouslyFlexible, energetic, and service-oriented mindset

Physical Work Requirements
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions:

Must be able to sit, stand, or walk for extended periodsFrequent reaching, bending, and movement between buildings or outdoor areasRegular use of office equipment including phones, computers, scanners, and copy machinesAbility to lift up to 40 pounds and support event or office setup tasksVisual and auditory acuity sufficient to read documents and communicate clearly

Scheduling

Standard business hours coverage required; must ensure reception is staffed at all timesMay be required to work extended hours, weekends, or respond to after-hours building-related activityMust be available for emergency callbacks or priority situations as needed

Other Duties
This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Conditions of employment
All offers of employment are contingent upon: Legal Documentation establishing identity and eligibility to be legally employed in the US/United States Citizenship, Drug Testing, Criminal background check, Clean DMV record (for related driving roles), Education verification, and Reference checks.

AAP/EEO STATEMENT
C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”