Job Title: Receptionist
Salary: £16,380 per annum
Position Type: Permanent
Type of Employment: Part Time
Hours: 25 hours per week
Location: GSK, Harmire Road, Barnard Castle, County Durham, England, DL12 8DT

Job Overview

To ensure guests receive a warm welcome to GSK in compliance with the GSK and Mitie Security Policy, building requirements and Health and Safety Regulations. To take responsibility for delivering a 5* Service at all times to clients, members of the business and colleagues alike. Support in archiving of site documentation on daily basis Support lab services with some low level skilled sampling

Main Duties

Meeting and greeting clients; Ensuring all guests are checked in a timely manner and informing the relevant host of their arrival, taking and storing luggage as and when required. To communicate regularly via email and over the phone with member's of the business ensuring all their needs are met. To have good building knowledge for assisting in customer and business enquiries. Regularly maintain and update guest registration and ensuring the information is accurate and as current as possible. Proactive ‘visual maintenance' of communal areas, staircases, coffee points and copy areas, engaging with the relevant section of the FM teams as appropriate. Report issues through the FM Helpdesk as and when they occur, ensuring that all service requests reported are monitored and completed satisfactorily. Enthusiastically support colleagues across the team and at all levels, promoting and sharing best working practices. Receive objectives and projects from Front of House Supervisor as required. Manage reactive tickets on Mitie Aria system and Mitie Management Team Daily archiving of documentation created on site Conducting some sampling within lab areas to support lab services team What we are looking for To take pride In your appearance, presenting yourself in a highly polished and well groomed fashion at all times. To ensure that the correct uniform is worn, pressed and cleaned regularly and that the uniform policy is adhered to at all times. To be knowledgable of local transport information and amenities such as restaurants and entertainment.