A Receptionist welcomes Guests, assists with arrival and departure procedures, offers current information to Guests as requested, and manages incoming requests from the hotel communications systems (telephone, email, etc).

What will I be doing?

As a Receptionist, you will serve on the Guest Services and Front Office Teams to meet Guest needs upon arrival and departure and to provide a comfortable stay for Guests by accommodating requests for information and offering Guest assistance as required. A Receptionist will complete the following tasks:

\nWelcome and fulfill the check-in process for Guests and group arrivals \nComplete the check-out process for departing guests using the hotel systems \nManage, effectively and efficiently, Guest requests, inquiries, and complaints \nMaintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events \nMaximize sales revenues through up-selling and marketing programs \nPerform general incoming communication duties, including taking reservations via telephone and electronic registration systemsWhat are we looking for?

Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\nFront Office/Concierge experience in the hotel, leisure, and/or entertainment sectors \nCalm, efficient, and organized with great attention to detail \nExcellent personal presentation and communication skills \nA passion for delivering exceptional levels of Guest service \nComputer literate and able to navigate through Company systems \nProfessional manner with an emphasis on hospitality and guest service

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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