Receptionist for our Lakeside Primary Care Office  

Are you a friendly and organized individual with a passion for providing exceptional patient care? Our Lakeside Primary Care Office is seeking a dedicated receptionist to join our team. In this role, you will be the first point of contact for our patients, ensuring a welcoming and efficient experience. If you thrive in a fast-paced medical environment and have excellent communication skills, we would love to hear from you!

Responsibilities: 

Focus on customer service and continually strive to perform the duties of their job in a manner that will result in optimal patient satisfaction Exhibit proven ability to facilitate change Receive and greet visitors and interacts with courier daily Identify, develop and participate in process improvement opportunities within the home health agency that will enhance the quality of service we provide Attend compliance training and adhere to the organization’s standards of conduct, policies, and procedures. Process outgoing mail and separate mail to appropriate locations Answer, screen and direct calls to appropriate staff or takes message Type and proof correspondence, minutes and reports as directed Relay information from patients, hospitals, physicians, families, and visitors by phone or voicemail. Perform duties and job responsibilities in a fashion which coincides with the service management philosophy of UPMC towards patients, visitors, staff, peers, physicians and other departments within the organization. 

Preferred Qualifications: Medical terminology & prior healthcare office experience .

Schedule: Monday-Friday, morning huddle at 7:53AM every morning and regular end time is 4:30PM, except for one late night a week that can end between 5:30PM-6PM.