Flik Hospitality Group Salary: $31.25/Hr Other Forms of Compensation: What makes FLIK click What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish. Job Summary Joining our team as the Guest Services Coordinator means becoming part of a community of exceptional individuals like yourself. You'll be immersed in an environment where passion for excellence and a shared commitment to delivering superior hospitality to our premier clients are at the core of everything we do. As the Guest Services Coordinator, you will coordinate and manage Flex Office reservations and spaces. The ambassador will establish a warm, welcoming and professional atmosphere for all executives and staff members at all times. You will consistently embody an energetic, friendly, and approachable demeanor. You will report to the Conference Services Manager and collaborate with partners and colleagues in different regions. The Ideal Candidate: Will Share our Rapport Values - Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together Will understand and implement the 7 Steps to Remarkable Service – Be Ambassadors for our Clients, Take Ownership, Create an Authentic Welcome, Personalize, Go the Extra Mile, Lead the Way, and Leave a Lasting Impression Will be Creative, Process-Driven, and Resourceful with a ‘Can-Do’ Attitude Will thrive in a Team setting while also capable of independent work Will possess Exceptional Attention to Detail and Strong Communication Skills (both written and verbal) Is Highly Organized with a Passion for Delivering Excellent Customer Service Will have an Outgoing Personality with the Ability to Build Rapport with Key Stakeholders Is able to Navigate a Fast-Paced Environment and Manage a Varied Workload Effectively Essential Job Functions: Reception, Hospitality, & Conference Services Provide on-site hospitality coverage, including front desk reception and conference center operations, Monday–Friday, 8:30 AM–5:30 PM Schedule and coordinate conference rooms and services including Catering, AV, and other services including video conferencing set-up Prepare conference rooms prior to meetings, including setting up food and beverages, maintaining supply levels during events, and clearing setups post-meeting Serve as Receptionist and hospitality ambassador during special events as needed Ensure conference rooms and community areas are maintained in a neat and orderly fashion; stock and maintain supplies in central kitchen and break rooms Act as an information hub for guests and visitors, offering guidance on building logistics, local amenities, and transportation Monitor daily hoteling desk reservations and ensure efficient space utilization Communicate with Flex users and assistants to resolve booking conflicts or clarify reservation discrepancies Support last-minute desk requests, serve as the primary point of contact for hoteling issues, and ensure readiness of desks, signage, and cleanliness Office Services & Facilities Support Sort, scan, and distribute incoming mail and courier deliveries (USPS, FedEx, UPS, etc.) Collect internal interoffice mail and prepare outgoing shipments, including firm pouch deliveries to domestic/international offices Assist with shipping inquiries and tracking missing packages Prepare and submit firm pouch deliveries and courier requests, including dropping off outgoing mail Perform document reproduction and finishing tasks (collating, binding, stapling, etc.) using in-house equipment or external services Maintain mailroom and copy equipment; escalate service needs to the NY Operations Manager as appropriate Monitor and restock conference services and general office supplies; coordinate inventory with Office Services Manage security-related logistics, including ID badge creation, maintenance workorders, HVAC, building access requests, vendor COIs, and freight elevator scheduling Report housekeeping issues including lights out, furniture stains or damage, floors or carpets damage, etc. Additional Duties Update floorplans and desk availability in reservation systems as changes occur Provide limited server room support in coordination with IT (e.g., rebooting appliances, cable check) Follow security, safety, and fire protocols as trained and report any incidents or hazards Communicate and collaborate effectively with all departments and vendors Other duties as assigned Apply to Flik today! Flik is a member of Compass Group USA Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/) Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Flik maintains a drug-free workplace. Associates at Flik Hospitality are offered many fantastic benefits. + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Paid Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) + Paid Parental Leave + Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_FlikHospitality.pdf) for paid time off benefits information. Req ID: 1435935 Flik Hospitality Group HILARIA KWAKUMEY [[req_classification]]