Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

We are seeking a friendly and professional Reception Team member to join our organization in Brighton, United Kingdom. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive experience for all visitors.

Greet and welcome guests in a warm and professional mannerHandle guest inquiries, complaints, and requests efficiently and courteouslyManage check-in and check-out procedures, ensuring a smooth process for all guestsRespond to phone calls, emails, and in-person inquiries promptly and accuratelyCoordinate with other departments to fulfill guest needs and resolve any issuesMaintain a clean and organized reception areaProcess payments and handle cash transactions accuratelyAssist with administrative tasks such as filing, data entry, and report generationStay informed about hotel amenities, local attractions, and events to provide guests with relevant informationEnsure compliance with all safety and security procedures
Qualifications
Strong customer service orientation with a friendly and professional demeanorExcellent communication and interpersonal skillsAbility to multitask and prioritize in a fast-paced environmentDetail-oriented with strong organizational skillsProficiency in basic computer applications and hotel management systemsExperience with OPERA CLOUD system is preferredPrevious experience in a similar reception or customer service role is an assetProblem-solving skills and ability to handle challenging situations with tactFlexibility to work various shifts, including weekends and holidaysHigh school diploma or equivalent; higher education in hospitality is a plus
Additional Information

experience is an asset
Prior experience working with Opera or a related system
Fluency in English
Additional languages are a plus

At ibis Brighton, we take pride in delivering exceptional guest experiences, driven by a passionate and friendly team in a vibrant and inclusive atmosphere. Nestled in the heart of Brighton, our hotel embodies the city’s lively spirit, welcoming both travelers and team members with open arms.

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent, fostering a workplace where everyone feels valued and empowered to thrive.