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Our client, a global asset manager, is seeking a temporary Reception and Hospitality Team Manager to join their NYC team. This leadership role requires a white-glove service mindset and strong management experience in a fast-paced, high-end hospitality or corporate setting. You'll serve as both a hands-on manager and liaison. This is a client-facing, highly visible position, ideal for someone who thrives in an environment where excellence, discretion, and professionalism are paramount.

Key Responsibilities:

Lead and manage a team of at least 15+ contingent reception professionals (including short-term, long-term, and temp-to-perm staff).Ensure a seamless, high-end experience for all visitors, clients, and internal stakeholders.Oversee reception operations and the presentation of the front-of-house areas.Manage and communicate scheduling, PTO, and call-outs for temp reception staff.Act as the key point of contact for performance management, feedback, and issue resolution.Partner closely with permanent reception leadership to ensure cohesive team operations.Coordinate with Dining Services and Events teams to align guest experiences with company's high standards.Conduct onboarding and training for new hires; support payroll/timekeeping inquiries.Proactively solve problems and adapt to last-minute needs or changes in daily operations.

Required Qualifications:

Bachelor's degree strongly preferred (ideally in Hospitality, Business, or a related field).7-10+ years of experience in reception, hospitality, or facilities operations-luxury or high-end experience required.Demonstrated success managing large teams (at least 15+ direct reports).Strong customer service orientation with a commitment to delivering white-glove service.Ability to stay calm under pressure, solve problems quickly, and shift priorities seamlessly.Excellent written and verbal communication skills; poised demeanor.Experience handling HR-related matters such as performance reviews, training, scheduling, and time-off management.Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). A1423241NY-Temp_1752001985 To Apply for this Job Click Here