Recall Program Analyst  

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

This position is a located in Allen Park, MI and is a hybrid role working 3 days in the office and 2 days remotely.   

You’ll have:

Bachelor’s degree in Automotive Technology or similar specialty preferred  5 plus years of dealership or OEM experience.  Comfortable working in a high pressure, fast-paced environment where programs are rapidly evolving Must be self-motivated and able to multi-task Possess strong interpersonal skills and demonstrate professionalism in all actions  Ability to work cross-functionally to achieve required deadlines with quality decisions that positively impact our customers and dealers  Excellent written and verbal communication skills, with the ability to interpret and understand technical information 

Even better if you have: 

Proficient use of Word, Excel, Sharepoint Ford or Lincoln field/dealer service operations experience preferred  Experience with PTS, GRID, MMP, WERS is helpful

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

Immediate medical, dental, and prescription drug coverage Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more Vehicle discount program for employees and family members, and management lease Tuition assistance Established and active employee resource groups Paid time off for individual and team community service A generous schedule of paid holidays, including the week between Christmas and New Year’s Day Paid time off and the option to purchase additional vacation time

 For a detailed look at our benefits, click here:  

This position is a range of salary grades GSR5-GSR8

 Visa Sponsorship is not available for this role 

In this role: 

The Recall Program Analyst reports to the Recall & Service Programs Program Manager. The Recall Program Analyst is responsible for writing and coordinating the development of Dealer Bulletins and Owner Letters for Field Service Actions (FSAs), coordinating the development of FSA service procedures and tools, monitoring the post launch field performance of FSAs, making appropriate program adjustments, and assisting dealers and Ford activities regarding FSA related concerns.

Coordinate and participate in FSA planning, development, and launch meetings.   Coordinate the development, validation, approval and publication of dealer bulletins and owner communications in support of FSAs.  Work with representatives from engineering to define concerns and ensure corrective actions are robust. Conduct FSA service trials to ensure technical instructions are feasible and accurate. Coordinate FSA launch planning with PS&L and DSP to ensure required parts and software are available to deliver FSAs. Implement actions to minimize corporate warranty spend by optimizing repair procedures, part requirements and supplier costs (mailing, call center, technical instructions and refunds). Support the development of FSA Fact Sheets for assigned programs in support of Field Review Committee meetings.  Ensure that all affected markets are considered in FSA planning, development, and launch processes.  Work with warranty administration to establish appropriate FSA edit controls, as needed. Work with FSA coordinators to ensure programs are administered as approved in GCAMP. Monitor the post-launch field performance of assigned FSAs and make appropriate program adjustments, as needed.  Assist dealers, FCSD functional activities and regional markets regarding FSA related concerns. Support the SSSC to enable accurate, high-quality, timely assistance to dealers.