Job Title:

REAL-TIME MANAGEMENT ANALYST

Job Description

Job Description
- Generate real-time dashboards: Create and update dashboards and reports to keep stakeholders informed and alerted about trends and issues
- Incident reporting: Document and scale any technical or operational issues

- Manage agents schedules and aux in order to achieved optimal coverage
- Collaborate with WFM team

- Effective com,unication
- Use of Technological tools: (excel, PPT, BI & others)Job Description

- Generate real-time dashboards: Create and update dashboards and reports to keep stakeholders informed and alerted about trends and issues
- Incident reporting: Document and scale any technical or operational issues

- Manage agents schedules and aux in order to achieved optimal coverage
- Collaborate with WFM team

- Effective com,unication
- Use of Technological tools: (excel, PPT, BI & others)

Location:

PER Lima - Calle Santa Ines 115, ATE

Language Requirements:

Time Type:

Full time

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