9:30a-6p / M-F / Rotating Saturdays (every third Saturday), On site – Ball Memorial Hospital Outpatient Registration | 2401 W University Ave Muncie, IN 47303

This position is responsible for the delivery of customer facing services within Revenue Cycle System Services. Responsibilities may include, but are not limited to, scheduling, registration, insurance verification, prior-authorization, financial counseling/individual solutions, cashiering, release of information and customer service. Position adheres to departmental productivity, quality, and service standards in support of operational goals.

Key responsibilities/duties of this role
• Delighting patients who are coming in to have labs done in Outpatient Lab, helping patients with Self Registration functions, Registering patients, verifying insurances, answering questions patients may have.

Must haves 

•Work/life balance
•Excellent verbal and written communication skills 
•Be able to interact with people effectively
•Be able to multitask
•Must be able to always use our IU Health Values
•Adaptable to change
•Excellent customer service

Other Requirements 
•At least one year of experience in hospital or physician Revenue Cycle strongly preferred.
• Requires working knowledge of patient registration and financial clearance.
• Requires a high level of interpersonal and problem solving skills.
• Requires effective written and verbal communication skills.
• Requires the ability to work within a team and maintain collaborative relationships.
• Requires the ability to take initiative and meet objectives.