POS-27473

HubSpot is seeking a highly motivated and energetic individual looking to join a growing and fast-paced Quote to Cash Department. This is a great opportunity for a focused self-starter to join an awesome company and have an impact on the future infrastructure being set up for continued growth. This is a hybrid role focused on customer contracts, billing, and collections. 

Please note that applications must be submitted in English.

Job Description

Resolve a variety of Contracts, Billing, and Collections inquiries while providing world class customer service Review incoming contracts to ensure compliance with HubSpot legal and financial
Requirements Perform varying tasks and duties necessary to reduce Accounts Receivable, including but not limited to: email outreach, cold calling, and partnering with Customer Service and Sales to resolve Customer disputes. Establish and maintain effective and cooperative working relationships with internal stakeholders and customers Liaise with IT Support to resolve system discrepancies As needed, provide guidance on contract, billing, and collections matters to account managers or other operational staff, including training to new account managers and other sales employees in best practices and operational procedures Work independently and with management to improve Quote to Cash processes and analyze current state of the business Solve complex billing issues that require extensive analysis and review through different scenarios and systems Perform reconciliations and correcting transactions Process key customer documents, including tax exemptions, bankruptcy, and vendor forms

Requirements

Fluency in English and French required Fluency in Portuguese a plus  Quick learner who is capable of grasping and retaining information in a high volume transactional environment that’s constantly changing.    3+ years of experience  Excellent written and verbal communication abilities Strong analytical, problem resolving, and organizational skills Highly motivated with the ability to work in a fast paced environment Experience in a high volume collections, billing, or accounts receivable environment Commitment to excellent customer service Must be resourceful and tenacious

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

India Applicants: link to HubSpot India's equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers. 

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

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