**Introduction** Are you a detail-oriented problem-solver who thrives in a fast-paced environment? In this role, you’ll be at the heart of our operations—doing order management, handling disputes, and releasing or assisting stakeholders on Billing with precision and efficiency. More than just processing transactions, you’ll play a crucial role in strengthening relationships with both internal teams and valued clients, ensuring seamless experiences and driving business success. Your ability to resolve issues quickly, maintain accuracy, and support sales productivity will directly impact our company’s growth. By following established business processes and controls, you’ll prioritize tasks strategically, helping us achieve key organizational goals. If you’re ready to take ownership, make an impact, and grow in a dynamic team, we’d love to have you on board! **Your role and responsibilities** This role covers supporting activities related to Order Management, Returns, Disputes, and Credit Management. Individuals in this position interact with internal and external stakeholders and are responsible for maintaining strong relationships, taking ownership of problem and dispute resolution, accurately handling processing and transaction requirements, applying effective research techniques, and promoting client satisfaction and sales productivity. They execute defined business processes in alignment with business controls to achieve organizational objectives. The employee prioritizes tasks and selects the most effective approach. **Required technical and professional expertise** '- Spanish Speaking - Excellent verbal and written communication skills; - Outstanding business writing skills; - Impeccable organizational skills; - High collaborative spirit; - Comfortable with short deadlines in a high-pressure environment; - Commitment to innovation and continuous process improvement; - Strong commitment to operational excellence IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.