Position: Customer Service Representative

Location: 1650 S. Research Loop   Tucson, AZ Onsite 

Terms: Full-time

Pay: $20/hr

 

Join Team Alorica

At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!

But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.

Job Summary

We are seeking QuickBooks Certified Customer Service Agents to join our team, specializing in assisting small business clients with their day-to-day bookkeeping needs. In this role, you will serve as a trusted resource for QuickBooks-related inquiries, guiding clients through troubleshooting, financial data entry, reconciliations, and best practices for managing their books.

This position is ideal for someone who combines strong bookkeeping knowledge with excellent communication and problem-solving skills. You’ll play a key role in helping small business owners feel confident and empowered in managing their finances.

Responsibilities

-Provide responsive, empathetic, and accurate support to small business customers using QuickBooks Online/Desktop.

-Assist with account setup, bank reconciliations, chart of accounts, invoicing, expense tracking, and financial reporting.

-Troubleshoot and resolve QuickBooks errors, syncing issues, and general software functionality questions.

-Educate customers on best bookkeeping practices and how to effectively utilize QuickBooks features.

-Maintain accurate documentation of client interactions and solutions provided via CRM and support ticketing systems.

-Escalate technical issues or complex accounting questions to the appropriate internal team when necessary.

-Stay current on QuickBooks product updates and industry changes that affect small business bookkeeping.

-Contribute to knowledge base articles, training content, and process improvement initiatives.

QualificationsHigh school diploma or GEDBookkeeping/Accounting ExperienceQuickBooks Certificate Strongly Preferred Customer service experience is a plusStrong computer navigational skillsFamiliarity with Microsoft Office applications (Word, Excel)Excellent oral and written communication skillsExceptional listening/comprehension skillsProfessional and courteous Customer oriented Work EnvironmentRegular work performed in a climate-controlled, call-center environmentOngoing usage of phone and computer systemsPhysical DemandsConstant sedentary workBenefitsHealth, dental, and vision coverage/HSAPTOPaid holidays and sick time Optional daily pay or weekly pay401K retirement planLeadership programsPaid training and tuition reimbursementEmployee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies Employee assistance programAdditional voluntary benefitsNext StepsPlace an applicationComplete your online assessmentOur team will review your applicationIf selected to move forward, our team will follow up directly  DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.  Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.