Job Description An employer is looking for a coordinator to help with their ticket coordination. Job Responsibilities: * Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity * May install software or perform hardware testing remotely * Enter commands and observe system functioning to verify correct operations and detect errors * Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities * Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support Qualifications: * Associate's degree in computer related field or equivalent training required * 5-7 years experience required * Verbal and written communication skills, problem solving skills, customer service and interpersonal skills * Basic ability to work independently and manage one's time * Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Top 3 Hard Skills Required + Years of Experience - Enterprise systems (like MSFT Azure) -- 1 year min - MSFT tech (outlook/teams) -- 1 year min - Typing skills -- 50-60 WPM null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.