If you are passionate about ensuring customer satisfaction and resolving business process or operational disruptions, this is the team for you!

Join the Consumer and Community Banking (CCB) Remediation and Correction functional area that cares for the identification, classification, and correction of customer impacts caused by business process or operational breaks within CCB.  Within the this function, the team focuses on correcting the impacted accounts via recalculating and/or crediting finance charges, fees, and rewards balances;  correcting/changing finance charge and fee structures; initiating customer communications. 

As a Quantitative Analytics Associate in Remediation and Correction, you will be a key member of our larger team of Project Managers, Business Analysts, Correction Analysts, and Testing Analysts. We are all accountable for the correction of customer accounts. In this role, you will perform end-to-end testing of case requirements and analyze code against those requirements and execution plans. You will confirm the correct usage of data sources, standard code, adherence to guidelines and regulations, and follow best practice standards. We expect you to perform validation on cases resulting from difficult, complex, multi-layered, data intensive business problems.

Job responsibilities:

Ensure accuracy of code and data as well as procedure and policies. Communicate effectively with Business Analyst/Developers and Project Managers on the issues identifiedWork under tight deadlines (sometimes 10 days or less)Develop and maintenance of the overall code validation strategy for the Correction functionDevelop test plan, code validation procedures, processes, job aids, tools and approaches and effective communication of defectsPerform code to business requirement validationWrite queries and run frequencies to validate population and output filesEnsure correct formatting and logic of all output filesEngage in process adherence and improvement discussions 

Required Qualifications, Capabilities, and Skills:

5+ years of experience in Requirements Testing/Quality Analyst3+ years as a SQL or SAS Developer or related roleAble to understand complex SQL and SAS queries with short deadlinesAbility to read requirements and technical documents and recreate dataWork multiple problems simultaneouslyStrong communication skills (both written and verbal)Strong analytical skillsDetailed and quality orientedTeam player with the ability to work independently

Preferred Qualifications, Capabilities, and Skills:

Querying skills in SAS, SQL and Snowflake/TERADATA environment

Schedule: Monday thru Friday 8am to 5pm This is a temporary Hybrid position if candidate is located in Wilmington. Details will be provided. 

This role does not offer visa sponsorship.