Job Title:

Quality Supervisor (English-speaking) - On-site JE01

Job Description

Experience the power of a game-changing career   

  

Ready to ditch the ordinary and embrace the extraordinary? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.   

  

If you’re looking to grow and be inspired, as a Quality Supervisor (On-site), you will be part of our team of game-changers who are powering the brands of the future in the coffee industry 

  

Career growth and personal development   

  

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.   

  

What you will do in this role   

  

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.   

  

As a Quality Supervisor on our team, you will:   

  

- Meet productivity targets (e.g., number of evaluations per month) 

- Report evaluation results to relevant stakeholders (Quality, Delivery, Client, etc.) 

- Participate in calibration and call listening sessions to ensure scoring consistency 

- Join internal quality audits to identify process improvements 

- Maintain strong knowledge of client products, services, and programs 

- Participate in quality task forces and complete phone time as needed 

- Help maintain documentation (forms, legends, etc.) 

- Support management in reviewing key drivers, metrics, and operational processes for performance goals 

 

 
  

Your qualifications   

  

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.   

  

Concentrix is a great match if you:   

  

- Are proficient or bilingual in English 
- Have at least 1-2 years of relevant experience.   

- Strong attention to detail.  

- Self-starter, sense of urgency and works well under pressure.  

- Demonstrated ability to multi-task and meet timelines of deliverables.  

- Are proficient in Microsoft Office.  

- Strong communication skills  
- It is seen as a plus if you speak Spanish or another language.   
 

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.   

  

What’s in it for you   

  

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.   

   

- 39 hours/week permanent contract: Monday to Friday 9:00 to 18:00
- Central location in Barcelona 
- Bring-a-friend (referral) bonus opportunities 
- Full paid training on the company and the project you'll be working on 
- Career development programs and specialized courses 

  

Experience the best version of you!   

  

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.   

  

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”   

  

Concentrix is an equal opportunity employer   

  

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.  

​ R1639390 

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

English (Required)

Time Type:

Full time

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