Monitor the customer portals and manage the warranty claims (including administrative aspects)Lead the investigation for warranty claims and the building of 8D reportsAssure the customer communication in relation with field incidentsCheck the warranty invoices for accuracy and connect with respective claims and specified agreementsCreate statistics and initiate the negotiation/No Trouble Found process with the customersMonitor the warranty costs and claim analysis costs and come with measures for optimizing themPrepare the documentation for to start the negotiation of technical factors with customers