Job Title: Quality Specialist

Job Description

As a Quality Specialist, you will work closely with customers and suppliers to swiftly resolve quality-related issues. You will be responsible for executing core quality processes daily, under the guidance of the Director of Quality Assurance.

ResponsibilitiesParticipate in all aspects of the Quality Assurance job function, including processing complaints, managing quarantines, and handling customer recovery and advisories.Process the download and distribution of complaints daily, identifying those requiring escalation.Work with customer service to document customer allegations and facilitate product returns for evaluation.Coordinate investigations with suppliers, and communicate root cause and corrective actions to customers.Facilitate the quarantine, recovery, and disposition of products, especially those sensitive for regulatory or legal reasons.Collect and analyze quality data, run Oracle queries, and prepare quality reports.Respond to customer surveys and Requests for Proposal (RFPs) promptly.Create and revise QA procedures and work instructions.Participate in internal audits of the Quality Management System.Engage in continuous improvement of core processes using Practical Process Improvement (PPI).Present QA functions and provide training to departments outside of QA.Execute projects and complete other assigned duties.Essential SkillsStrong organizational skills with a sense of urgency.Attention to detail and ability to multitask.Customer-focused and flexible team player.Excellent oral and written communication skills.Experience dealing with customers and suppliers.Proficient problem solver with a results-oriented approach.Strong computer and analytical skills, including Microsoft Excel, Access, Word, PowerPoint, and Data Warehouse tools.Familiarity with continuous improvement methodologies such as Six Sigma, PPI, Lean, Minitab, and CAPA.Minimum two years' experience in a cGMP environment.Additional Skills & QualificationsExperience as an internal or external auditor, lead auditor experience preferred.Experience with a quality information management system, Master Control preferred.Bachelor's Degree or equivalent experience in a technical or scientific field such as engineering, chemistry, biology, or mathematics.Work Environment

This position is contingent and operates on a Sunday to Saturday schedule. The role involves working with quality assurance processes and tools in a collaborative and dynamic environment. Dress code is business casual.

Pay and Benefits

The pay range for this position is $25.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Florence,SC.

Application Deadline

This position is anticipated to close on Jul 10, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.