Description The Quality Site Specialist is a critical program management role responsible for helping to drive site-level quality excellence across Amazon's operations. This position partners with quality specialists, site leads, and operations managers to identify, analyze, and address site-specific quality issues while implementing best practices across the network. Key job responsibilities • Support difficult, cross-functional quality improvement projects from inception to completion, working independently while seeking guidance when needed • Perform daily side-by-sides with DAs and QAs to understand ground-level operations and identify improvement opportunities • Partner with quality specialists to analyze workflow-level root causes and implement solutions within the site • Develop and maintain strong partnerships with site leads and operations managers to address site-specific quality challenges • Own program-level communication and metrics reporting for quality initiatives • Accelerate progress by helping drive timely decisions, identifying and clearing blockers, and escalating appropriately • Apply process improvement methodologies to optimize cross-team processes that enhance team efficacy and delivery • Mentor team members and help develop quality best practices Basic Qualifications - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience in program or project management - Experience working cross functionally with tech and non-tech teams - Experience in defining and implementing process improvement initiatives using data and metrics - Experience defining program requirements and using data and metrics to determine improvements - Strong analytical and problem-solving skills - Excellence in written and verbal communication - Demonstrated ability to influence without authority Preferred Qualifications - Experience in driving end to end delivery, and communicating results to senior leadership - Experience leading process improvements - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules - Knowledge of Lean, Six Sigma, or other quality improvement methodologies - Previous experience in a manufacturing or logistics environment - Project management certification (PMP, CAPM, or equivalent) Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.