Nous rejoindre, c'est intégrer une entreprise d'envergure mondiale. Mû par la recherche permanente de l'innovation et de l'excellence, pionnier et leader des technologies propres et de la mobilité durable, le Groupe entend rester à la pointe des grandes tendances qui font bouger le monde. Fort de son efficience, de son agilité et de son esprit d'équipe, le Groupe fait preuve d'exigence et d'audace pour définir la mobilité de demain. Pour réussir ces transformations, l'entreprise a besoin de tous les talents. Rejoignez-nous ! Chez Stellantis, nous évaluons les candidats selon leurs qualifications, leurs mérites et les besoins du métier. Nous accueillons les candidatures des personnes de tout genre, âge, ethnie, nationalité, religion, orientation sexuelle, et handicap. La diversité de nos équipes nous permettra de mieux appréhender l'évolution des besoins de nos clients et de notre environnement futur.At the core of quality-related challenges, the position holder plays a pivotal role in managing and leading the technical triage of complex systemic issues, particularly when no immediate resolution is available through standard functions (Manufacturing, Suppliers, Engineering). As a key point of contact in critical situations, they are responsible for overseeing quality escalation processes (RACE, TOP Warranty, TSO), ensuring they are handled with rigor, structure, and within the required timelines. In close collaboration with the field quality manager, they provide high-level technical support to deliver an objective assessment of the quality status within their scope of responsibility. They lead a dedicated expert triage team and are actively involved in resolving high-impact issues, contributing to customer satisfaction, the achievement of quality performance objectives, and the overall agility of the organization.With a solid background in engineering (mechanical, electrical, or systems), the ideal candidate is proficient in advanced problem-solving tools (PDCA, RCA, 5 Whys, Ishikawa, etc.) and has substantial experience in root cause analysis and the implementation of sustainable corrective actions. A Black Belt certification in problem solving is required to effectively lead triage activities within a multidisciplinary team, often spread across international locations. But beyond technical skills, this role demands strong interpersonal qualities: