Job Description SummaryReporting directly to the Plant Manager at the Service Center site in Andoain (Gipuzkoa), the Quality leader is responsible to ensure products, services and processes meet established quality standards. This involves applying quality management systems, conducting audits and implementing continuous improvement initiatives. Quality leader will also monitor and improve quality performance of the service center, fostering a culture of excellence working with stakeholders.

Job Description

Core responsibilities

Lead and ensure local quality priorities aligned with Generator Value Stream quality strategy and Service Centre objectives.Enhance customer satisfaction by providing proactive support to address customer complaints and issues.Manage and monitor key quality indicators.Maintain data integrity using the applicable software systems.Complete 8D RCA’s for any Customer Events & Escapes from the Factory within 90 days.Complete RCI’s for any Quality Concerns or where tracking and trending of issues is required.Drive systemic root cause CA/PA’s as applicable.Promote and implement continuous improvement initiatives.Participate in Quality Read Across when applicable to share learnings across Value Stream.Oversee QMS deployment and compliance.Prepare, update and control internal quality documentation.Define audit plan and lead execution of the audits.Manage and track findings.Collaborate with other service centers to implement and share best practices.Lead and implement BiQ (Built in Quality).Establish a culture of prevention, Stop Work, and continuous improvement within the service center.

Required Competencies

Bachelor’s Degree in Engineering or equivalent practical experience.Fluency in Spanish and English.Experience with preventive quality tools and quality management systems (e.g., ISO 9001, FMEA, Control Plan).Proven expertise in RCA and CAPA.Analytical skills and problem-solving abilities.Familiarity with Lean and continuous improvement methodologies.Strong leadership, communication, and influencing and coaching skills.Ability to thrive in a highly matrixed team environment.Team-oriented mindset.

Additional responsibilities

Support customer meetings and witness inspections as required.Ensure quality of qualification and industrialization processes as applicable during all phases.Develop quality training plan and ensure adequate training and skills development of all stakeholders.Prepare and review customer reports.

Additional Information

Relocation Assistance Provided: No