Job Summary: 

The Quality Operations - Screening Advisor is responsible for efficiently processing tasks related to background and credential screening, account review, and investigating concerns, on new and existing service professional accounts for Angi. This role includes backend processing as well as frontline customer support as needed.

What You'll Do: 

The Screening Advisor is responsible for completing the screening process on all new and existing professional accounts for Angi This Advisor will be involved in taking customer service calls, account updates for record keeping, research/call state license and insurance companies as needed, and compliance with screening standards Complete accurate account review and account compliance tasks Scrub submitted accounts against company compliance and standards Contribute to Service Provider Screening integrity Company data processing and integrity Handle sensitive information with integrity Mitigate company risk by identifying and flagging potential risks Provide exemplary customer service to our Service Professionals by using strong EQ techniques

What We're Looking For:  

Comfort with managing a high volume of accounts per day Strong customer service skills by using strong EQ Ability to think on your feet and pivot quickly and utilize strong problem-solving skills; the position requires that you are able to work in an environment that is unpredictable and fast paced A growth mindset: you crave coaching and feedback and are able to implement as necessary You’re an empathetic listener and you can communicate extremely clearly & concisely both verbally and in written forms You have a strong desire to succeed and grow Positive, professional, and high-energy attitude with a strong ability to multi-task     Strong computer skills required, particularly with internet and applications – i.e. Gmail, CRMs, Google Suite, Microsoft Office

What We Offer:  

Annual salary band $35K - $42K, commensurate with performance and experience Paid training