JOB TITLE
Quality Operations Executive | MAF Properties | Asset Management Egypt

ROLE SUMMARY
The Quality Operations Executive will oversee the day-to-day application management operations, focusing on fraud detection and prevention, on-ground execution, and problem-solving to enhance customer satisfaction and application efficiency.

ROLE PROFILE

Monitor application transactions to detect suspicious activities, potential fraud, and irregular patterns.Investigate flagged transactions and take appropriate actions, such as account suspension or point reversals.Develop and implement fraud prevention strategies in collaboration with the IT and Data Analytics teams.Oversee the execution of loyalty program activities at on-ground customer touchpoints, ensuring smooth operations and adherence to standard procedures.Supervise point redemption counters, kiosks, or desks, ensuring high-quality service delivery.Provide training and guidance to on-ground staff to ensure they are well-versed the application policies and procedures.Act as the first point of escalation for customer issues related to the application, ensuring swift and effective resolution.Identify recurring problems, analyze root causes, and recommend improvements to processes or systems.

REQUIREMENTS

Bachelor’s degree in Business Administration, Marketing, or a related field.2–3 years in application management, customer experience, or quality operational roles.Prior experience in fraud management is an advantage.Excellent problem-solving and decision-making abilities.Strong communication and interpersonal skills.

WHAT WE OFFER

At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!Work in a friendly environment, where everyone shares positive vibes and excited about our future.Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.