Job Description Job Summary

The Manager, Quality is responsible for overseeing quality management initiatives to support organizational goals, compliance standards, and continuous improvement across the organization. This role may focus on specific quality domains, such as coding, improvement processes, or operational quality, depending on departmental needs. The Manager, Quality collaborates with cross-functional teams to develop, implement, and monitor quality programs that drive efficiency, enhance compliance, and promote high standards of service.

Essential Functions Develops, implements, and manages quality programs to ensure compliance with regulatory standards and organizational policies. Oversees quality assessment activities, including audits, data analysis, and reporting, to identify areas for improvement. Leads quality improvement initiatives, collaborating with stakeholders to design and execute strategies that enhance service quality and operational efficiency. Establishes and maintains quality metrics and performance benchmarks, providing regular updates and recommendations to leadership. Provides guidance and support to department teams in interpreting quality standards and implementing best practices. Manages training and development activities related to quality standards, ensuring that staff are equipped with the necessary knowledge and skills. Ensures accurate documentation of quality activities, including maintaining records of audits, quality assessments, and improvement plans. Collaborates with Compliance, Risk Management, and other departments to address quality-related issues and support organizational objectives. Performs other duties as assigned. Complies with all policies and standards. Qualifications H.S. Diploma or GED required Bachelor's Degree in Healthcare Administration, Quality Management, Business, or a related field preferred 3-5 years of experience in quality management or a related area required 0-2 years of experience with internal controls preferred Prior supervisory or management experience preferred Knowledge, Skills and Abilities Strong knowledge of quality management principles, methodologies (e.g., Six Sigma, Lean), and relevant regulatory standards. Analytical skills for interpreting data, identifying trends, and implementing effective quality improvements. Effective leadership and team management skills to guide quality initiatives and support cross-functional teams. Excellent communication skills for conveying complex quality standards and processes to diverse audiences. Organizational skills to manage multiple quality projects, track progress, and ensure timely completion of objectives. Licenses and Certifications CPHQ - Certified Professional in Healthcare Quality preferred