At Mango House Seychelles, LXR Hotels & Resorts, a Quality Manager drives continuous improvement across all departments by conducting quality audits, assisting with reviewing SOPs, identifying top priorities for improvement, facilitating communication of information, and leading Quality Improvement Teams.

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What will I be doing?

\n\nMonitor guest feedback through the Stay Experience Platform, track defects, and liaise with Heads of Departments (HODs) to address and eliminate recurring issues.\nConduct operational reviews and analyses to support performance and efficiency improvements.\nReview and monitor procedures for managing Hilton Honors guests and provide insights to enhance their experience.\nDeliver Quality Guidelines and emphasize their importance during employee orientation.\nAssist the Resort Manager in preparing for bi-annual Quality Assurance audits.\nOversee third-party quality review platforms such as TripAdvisor and provide updates on scores and rankings.\nCollaborate with the Resort Manager & Cluster General Manager to align hotel quality efforts with key customer needs.\nReview incident reports, logs, and guest feedback and highlight areas for enhancement.\nPerform hotel walkthroughs to identify and address cleanliness and condition issues promptly.\nFacilitate defect tracking by collecting, compiling, and analyzing data, and communicating trends to relevant departments.\nEncourage and recognize employee contributions through a structured idea-sharing process.\nProvide regular updates on quality metrics and activities in staff and guidance team meetings.\n Maintain and monitor all Brand Quality Management Reports and Measurements.\n Ensure all brand standards are consistently followed across the hotel.\nCoordinate with the Training Department to uphold training standards for all employees.\nManage all brand standards waivers through the BOSS system and ensure their validity.\nHilton systems knowledge is a must\n

What are we looking for?
A Quality Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nBe presentable and able to represent the brand at the level required\nHave a skill in empathizing and communicating with guests from all backgrounds with strength and belief in the brand, product and systems you are implementing\nFind it natural to enthuse others in the attraction of the local area and property itself, enhancing volume opportunities\nProficient time management skills and ability to multi-task is critical to this varied and exciting role\nMust be able to conduct training with the operations team\n\n

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!