Description & Requirements

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY
Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

The Quality Management Manager oversees the Quality Management Team and executes the organization's quality management strategy. This role is responsible for delivering advanced reporting, ensuring timely completion of deliverables, and supporting quality assurance activities related to reporting. The position works closely with the Quality Assurance Manager to align on shared goals and initiatives and provides reporting insights to the Quality Management Director. The Quality Management Manager collaborates with internal and external partners, leads complex projects, and supports senior leadership as needed. Success in this role requires strong leadership, effective operations management, and a collaborative approach to team development.

JOB DUTIES

Establish and maintain productive relationships with internal and external partnersPresent reporting insights to senior management and stakeholdersCoordinate and communicate reporting needs with the Analytics teamSupport the preparation and execution of internal and external auditsReview and analyze data to ensure reporting integrityOversee day-to-day team operations and ensure cohesive workflowsManage and deliver advanced reporting for internal use and complianceParticipate in and assign professional development and training activitiesPrioritize tasks, manage multiple projects, and ensure deadlines are metRecruit, hire, train, and supervise Quality Management team membersMonitor team deliverables and ensure timely project completionAssist with program implementations, including training and process developmentResolve escalated concerns from internal stakeholdersProvide support to senior leadership on special projectsTravel as requiredPerform other duties as assigned

QUALIFICATIONSBachelor’s degree preferred2–4 years of experience in quality assurance or related field preferred4 years of leadership or supervisory experience preferredCombination of education and relevant experience will be consideredThis is a hybrid role, and the employee must provide their own reliable Internet serviceAbility to work flexible or extended hours as needed to meet job requirements
The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.