We are looking for a Quality Improvement Analyst (QIA) to join our Mumbai team. This role supports quality improvement efforts within the SRU by assisting with process reviews, gathering, and sharing feedback, and contributing to initiatives that strengthen overall team performance. The QIA will work in close partnership with SRU Managers, Trainers, and Associates to help drive consistency and understanding of quality standards. This role requires strong collaboration, diligence, and the ability to work effectively across time zones with global partners.
Key Responsibilities:
> Assist in reviewing quality reports and identifying patterns or areas of focus based on department policies and guidelines
> Collaborate with Managers and Associates to support quality-related discussions and help implement improvements in daily processes
> Provide input and context to Managers and Trainers to aid in performance support and coaching conversation.
> Participate in calibration sessions and team meetings to support consistency in quality expectations across teams
> Help identify opportunities for process improvement or areas that may benefit from additional sampling or clarification
> Contribute to projects that focus on enhancing efficiency, quality, and alignment across the SRU
> Maintain a working knowledge of firm policies and procedures to support accurate and informed quality discussions
> Comfortably manage recurring meetings across global time zones and maintain strong communication with U.S.-based teams
> Perform other support-related tasks as needed Qualifications:
Strong leadership capabilities with previous experience in a leadership or team support role
Proficient in Microsoft Office programs, especially Excel, Outlook, and PowerPoint
Excellent organizational skills with strong attention to detail and a high level of accuracy
Demonstrated critical thinking and problem-solving abilities
Highly effective written and verbal communication skills
Ability to research, analyze, and respond to inquiries with clarity and precision
Self-motivated and proactive, with the ability to work independently and collaboratively
Comfortable working in a fast-paced, dynamic environment and managing tasks across multiple priorities
Flexibility to participate in recurring meetings across global time zones
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.
Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.