Job Title: Quality Evaluator with English Job Description Are you the next Quality Evaluator for Concentrix? **We are looking for a native level (C1/C2) Estonian** **speaker with excellent English skills, both spoken and written.** The Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards and providing insight to customers to contribute to program performance improvements. + Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) + Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices + Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies + Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); Complete phone time to keep current on programs (as applicable) + Contribute to maintaining forms and legends documents + Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals **Candidate Profile:** + Self-starter, sense of urgency and works well under pressure. + Demonstrated ability to multi-task and meet timelines or deliverables. + Detail-oriented. + Ability to multi-task and meet timelines on deliverables. + Proficient in Microsoft Office. + Effective communication skills, both written and verbal. + **Estonian C1 + English C1** + **Lithuanian C1 +** **English C1** + **Russian (C1) - nice to have** **Start date** : 02/06/2025 **Workplace:** Tallinn Maakri 19/1, 10145 Tallinn **Contact** : Fulltime If you think this is the next step in your journey, send your application today! Location: EST Tallinn Maakri 19/1, 10145 Tallinn Language Requirements: Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**