Job Requirements

Who We Are:

Quest Global delivers world-class end-to-end engineering solutions by leveraging our deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we are able to solve problems better, faster. This multi-dimensional approach enables us to solve the most critical and large-scale challenges across the aerospace & defense, automotive, energy, hi-tech, healthcare, medical devices, rail and semiconductor industries.

We are looking for humble geniuses, who believe that engineering has the potential to make the impossible possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we’re eager to hear from you. The achievers and courageous challenge-crushers we seek, have the following characteristics and skills

What You will Do:

Track the status of CRM process steps, including action owners and electronic clinical data systems (ECDS)Coordinate with internal and external stakeholders for development, production, and operations, aftermarket, and supply chain teamsTrack the root cause of returns after the unit inspection has been completed determine the actions, and apply read across to prevent returnsProvide a report of the CRM returns, turn time, and the reason to the internal and external stakeholders Lead weekly CRM coordination meetings with key stakeholders (contracts, quality, supply chain management, operationsTrack the time between hand-off to the next group and responseLead execution of quality initiatives, including Zero Defect Plan (ZDP) and Production Part Approval process  Track key performance indicators (KPIs) related to defects and quality, reporting progress towards zero-defect goals Work with various functional groups (engineering, manufacturing, quality) to develop and implement zero-defect strategiesPotentially engaging with external suppliers to ensure they also adhere to zero-defect principles 

Work Experience

How you will get here:

Bachelor of Science with a minimum of 1 -3 years prior relevant experienceSAP and Team Center experience, primarily in customer return processesExperience leading projectsStrong communication skills, the ability to present to key stakeholdersContract background related to the customer return processAbility to create Pareto, bar, and pie charts from data and generate reportsCapable of managing large sets of data and dissecting the data

This role is considered remote, within the United States

 

Citizenship requirement: Due to the nature of the work, U.S. citizenship is required