1，Facilitate customer complaint handling,involving cross-functional teams to identify the root cause,ensure that containment, corrective and preventive actions are implemented, verified and validated (8D).
2，Finalize review and upload 8D reports to the Complaint handling system(IQOS),ensure customer is satisfied with proper lead times and response quality.
3，Work closely to the Field systems engineers,product support or sales to understand the customer usage of the product at their assembly location. Ensure a valid and fast response to customers.
4，Responsible for answering and supporting customers on product quality-related issues, and meeting customer needs.
5，Remind complaint initiators to close claims promptly in the IQOS system to meet the Claim Handling Time (CHT) target.
6，Coordinate cross-functional team to prepare customer PPAP and send it to CQM and FSE as requested deadline.
7，Coordinate complaint-related customer on-site follow-up, ensuring relevant departments are involved per customer requirements.
8，Visit customers on-site to resolve quality issues as needed.
9，Analyze customer complaints data,establish and drive waterfall projects to meet customer complaint KPI target.
10，Participate NPD/Change control/CDE projects.
11，Participate Gemba-walk audit.
12，Complete quality monthly report and QIP.
1.Professional Knowledge & Quality Expertise
Quality Management Systems (QMS): Proficiency in ISO 9001, IATF 16949.
Problem-Solving Methodologies: Expertise in 8D reports, 5Why analysis, Fishbone diagrams, and Factory Tree Analysis (FTA) to resolve customer quality issues.
Product & Process Knowledge: Understanding of product design, manufacturing processes (e.g., assembly, testing), and failure modes (e.g., FMEA, PFMEA).
2.Technical Skills & Tools
Quality control tools(SPC,MSA,GR&R etc.)
Air Conditioning Refrigeration Expertise and Related Valve Professional Knowledge
3.Interpersonal & Communication Skills
Cross-Functional Collaboration
4.English (written and spoken)
5.Bachelor or Master degree, with more than 5 years' Quality related experience
6.Typical technical background with experience within manufacturing and severe experience within quality as Quality Engineer, Quality System Specialist or Six Sigma Greenbelt
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.
Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.