**Role: Quality Engineer** **Grade:** Junior Supervisor Level **Work Schedule:** Monday to Friday, 7:00 AM – 4:00 PM **Location:** Santa Catarina, Nuevo León, México **Build a career with confidence** Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. **About the role** As a **Quality Engineer** , you'll be a key driver in ensuring the excellence of our products and manufacturing processes. You'll lead initiatives that prevent defects, resolve critical field issues, and continuously improve our quality indicators, directly impacting customer satisfaction and the reliability of our innovative solutions. This role offers the opportunity to make a tangible difference in the quality of our offerings and the efficiency of our operations. **Key Responsibilities:** As a Quality Engineer, you’ll be responsible for: + **Leading customer complaint resolution** for manufacturing processes using the **8 Disciplines (8D) methodology** , ensuring immediate containment (within 24 hours) for field quality issues and implementing corrective actions to prevent recurrence. + Ensuring the proper implementation of **Statistical Process Control (SPC)** , including calculating, reporting, and monitoring **Cpk indices** for assigned processes, and collaborating with manufacturing, maintenance, and production teams to drive process improvements. + **Owning key process quality indicators** (e.g., **RTY/FPY, Scrap, Non-Conforming Product, Reworks, Held-in-plant** ), proposing appropriate metrics, and leading the implementation of **Poka-Yokes** to enhance detection levels and reduce potential failure modes identified in **PFMEA** and Control Plans. + Developing and implementing **Measurement System Analysis (MSA)** studies to ensure the reliability of measurement equipment and methods, and identifying opportunities for measurement improvement and proposing new equipment. + Maintaining and sustaining **standard work and controls** on production lines (e.g., Quality Control Plans, checklists, visual aids), supervising quality auditors, and training/developing operational personnel on quality standards and field information feedback. **Requirements** We are looking for people who are **proactive, analytical, problem-solvers, and excellent communicators** . If this is you, get in touch. As a minimum you must have: + **Bachelor's degree completed** (University degree essential). + **Advanced English** (essential for communication with global teams and customers). + In-depth knowledge of **Core Tools** : **APQP, PPAP, PFMEA, Control Plan, SPC, and MSA** . + **Lean Six Sigma Green Belt or Black Belt certification** . + Strong **statistical knowledge** and proficiency in **Minitab** . + Experience as a **metrologist** and/or working with **measurement equipment** . Although not necessary, it would be nice if you have: + Experience in a high-volume manufacturing environment. + Project management experience in quality improvement initiatives. + Familiarity with ISO 9001 or IATF 16949 quality management systems. **Benefits** We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary. + Have peace of mind and body with our health insurance. + Drive forward your career through professional development opportunities. **Our commitment to you** Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better. **This is The Carrier Way.** **Join us and make a difference.** **Apply Now!** **Carrier is An Equal** **Opportunity/Affirmative** **Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.** **Job Applicant's Privacy Notice:** Click on this link (https://www.corporate.carrier.com/legal/privacy-notice-job-applicant/) to read the Job Applicant's Privacy Notice