Quality Department Manager - Customer Quality Location : KALAMAZOO, MI, United States Job Family : Quality Job Type : Regular Posted : Sep 12, 2025 Job ID : 59586 Back to Search Results Job Description Apply Now > Save JobJob Saved At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers. As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker’s goal of addressing the world’s most pressing engineering challenges. At Parker, our team members belong, matter and make a difference. Position Summary Provide leadership and management of the customer quality function at the facility, in accordance with all applicable company and U.S. Government regulations, policies, and procedures. Responsible for ensuring that quality program policies, plans, standards and requirements are met at the facility. Scope/Supervision and Interaction: __X__ Has Direct Reports ____ Does Not Have Direct Reports Interfaces routinely with all plant functions (engineering, manufacturing, sales/marketing), customers and suppliers. Has management responsibilities for the quality department, and reports to the Division Quality Manager and Business Unit Manager(s). Essential Functions + Assure quality requirements are adequately defined at all functional levels to permit appropriate quality planning and verification of compliance. Coordinate TQM efforts across business units. + Identify, develop and implement new methods of quality management and systems, and audit existing systems to meet division initiatives, AS9100, and other customer and Aerospace requirements. + Manage and maintain customer relationships, and aligning the team to best support customers to quickly resolve issues. + Provide quality-oriented leadership in achieving customer quality objectives. Interfaces with internal and external customers to provide comprehensive responses and technical assistance regarding quality systems and/or products. + Develop, implement, and maintain quality assurance activities to prevent and eliminate defects from reaching customers. Manage quality audits and corrective action plans. Integrate and monitor HSD’s customer quality performance and is accountable for customer RPPM and Zero Defect Maturity. + Utilize automated systems where available to proactively plan, implement and track quality performance. + Maintain the highest degree of customer service, throughput, quality, cost reduction and people productivity. + Communicate effectively across all levels of the organization — from frontline operations to executive leadership, and across international, multicultural teams. Qualifications + Bachelor's Degree in Engineering or related technical discipline. + Demonstrated ability to perform the essential functions of the job. + Five to seven years applicable experience in a world-class manufacturing environment is preferred. + Effective written, verbal, and interpersonal communication skills for effective interface with all internal and external contacts. + Effective facilitation and coaching skills. + Knowledge of and experience in Total Quality concepts and AS9100 requirements. + Knowledge and experience with statistical improvement methods, and corrective action development experience. + Managerial experience, with demonstrated ability to provide leadership and motivation to employees. + Limited travel will be required. Additional Comments: + The essential functions have been provided as examples of the type of work performed by employees assigned to this job classification. The Company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an all-inclusive list of duties and responsibilities. It is intended to describe the general nature of the position. We offer a comprehensive and competitive total compensation package. Come join the Parker Aerospace Team! We are proud to offer competitive compensation, including participation in annual incentive programs, and benefits designed with health, wealth, and well-being in mind.Our competitive package includes: Benefit & Retirement Plans Parker offers competitive benefit programs, including: + Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost. + 401(k) Plan with company matching contributions at 100% of the first 5% of pay + Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay + Career development and tuition reimbursement + Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you. + Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates. + Paid Time Off and up to 15 Company-Paid Holidays. Parker Purpose Opportunities (Social Responsibility): + Business Resource Groups promoting diversity, equity, and inclusion. + Engagement activities celebrated throughout the year. Examples include Internal Career Day, FYE Celebration, anniversary recognition events, employee appreciation week, veteran appreciation, and more! + The Parker Foundation provides access to donation matching, disaster relief, charitable organization funding, and paid volunteer hour s. Additional Benefits: + Employee discounts on various services (car purchases, computer purchases, life adventures, etc.). + Employee Referral program - Refer a family member or friend and receive a generous award for referrals that are hired (up to $4,000). + Dress for Your Day policy, offering flexible work attire options. + A free, on-site, 24-hour Fitness Center available to all active Team Members. + Grab a bite to eat at the on-site cafeteria that provides a wide array of breakfast, lunch, and snacks. We also have vending machines available during scheduled breaks and lunch periods. Drug-Free Workplace In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment. Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations. (“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”) If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission (https://www.eeoc.gov/employees-job-applicants)