Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

Job Description

Qualified candidate must report to Tiedeman offices in Brooklyn, OH at least 2 times per week.

Job Brief

The Quality Control Analyst reviews the work of bankruptcy specialists, admin support specialists, offensive litigation and probate specialists utilizing quality control templates to ensure all policies and procedures have been followed with 100% accuracy and in a timely fashion. QC Analysts also assist in managing the processes and workflows of the department while critiquing those processes in place and make suggestions on best practices.  The position identifies gaps in the processes and workflows and works with other groups and leadership to develop solutions to those deficiencies. 

QC Analysts reduce risk to KeyBank pertaining to laws and regulations, regulatory body guidelines, and filing requirements pertinent to KeyBank’s various lines of business. This is done by reviewing the work of bankruptcy, probate, and litigation team members before it affects the customer or the bank.  Analysts are also required to have a critical eye for identifying where errors have occurred, identify trends, and work with specialists on remediation of those errors.

Essential Job Functions

Audit work performed by internal bankruptcy, admin support, and probate processors by reviewing the bank's systems and vendor's court filings and performing tests to gauge effectiveness of the processors and processesAnalyze work of other team members and identify needs for correction and remediationConduct testing for accuracy and timeliness of filed court documents, account and system updates, and adherence to internal procedures in meeting deadlines set by the bankruptcy and probate courtsIdentify any gaps between Key's internal procedures and outside regulatory bodies and/or the bankruptcy and probate courtsIdentify gaps in department processes and workflows and develop solutions to those deficienciesWhen gaps are identified, work with the specific group and management to implement testing that will protect against risk to KeyRun reports and provide data on work completed by the bankruptcy and probate groupsComply with corresponding federal, state and local regulationsConsistently demonstrate the use of the Key Values (Teamwork, Respect, Accountability, Integrity, and Leadership)May train or assist in training new staffOther duties as assigned

Required Qualifications

2-year or 4-year college degree or equivalent experienceAbility to conduct data analysis and spreadsheet workAbility to pay close attention to detail and review work with a critical eye from a quality control perspective

Preferred Skills / Qualifications

Knowledge of bankruptcy, probate, or banking processes, regulations, and/or lawsBackground in quality testing or process reviewFinancial, statistical, or legally related degreeExperience in operationsPayment processing experience and/or data compiling expertiseComfortable navigating multiple computer systems and applications, utilizing resources to solve routine challengesAbility to perform moderate scheduled and non-scheduled maintenance functionsAbility to work with minimal supervision in decision making

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $60,000 to $65,000 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 06/27/2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.