Description We are seeking an experienced Quality Audit Manager to join our operations to develop, manage, and support our AGI-DS team with auditing and improving data quality. Key job responsibilities As Team Manager, you will be responsible for: * Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality * Support hiring and training of new Associates * Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis * Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities * Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies * Track quality and utilization metrics * File and track tickets, following up on blocks to productivity * Provide regular, formal & informal feedback to direct reports * Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean About the team In this position, you will support associates and project coordinators with their day-to-day work initiatives, activities and deliverables. You will participate in internal and external meetings, improve processes, and build mechanisms. Basic Qualifications * Bachelor Degree or equivalent professional or military experience * Experience working with performance metrics and developing them to measure progress against key performance indicators * Experience managing a team or a group of people while supporting projects/programs Preferred Qualifications * Experience with process improvement/quality control tools and methods * Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues * Excellent communication, strong organizational skills and very detail-oriented * Strong interest in hiring and developing people in their respective roles * Leadership experience in coaching and performance management * Experience in managing process and operational escalations * Experience with aspects of speech and language technology * Experience in project and stakeholder management Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.