Key Responsibilities  

The Quality Assurance Technician II is responsible for helping Regal Rexnord customers resolve post-shipment issues regarding missing/damaged shipments and warranty claims on product issues.  The Quality Assurance Technician II works alongside customers and internal Regal Rexnord teams to investigate claims and facilitate solutions. This role enables you to be an advocate for continuous improvement by working closely with our quality processes and working to implement changes to better the customer experience.

Work with sales team, plants and warehouses, and customers directly to provide an elevated level of customer service and quickly resolve customer inquiries. 

Order entry of product return authorization, no charge replacements, and credit orders primarily supporting warranty and quality processes.  

Coordinate with customer the return of samples or lot rejections to enable continuous improvement.  

Assist Accounts Receivable to research and close warranty related check deductions.  

With a keen eye for detail, ensure that return/credit orders are entered such that credit/deduction matches 

Participate in team process improvements, such as system conversation testing, kaizen events, and feedback.  

 

 

PROFESSIONAL EXPERIENCE/QUALIFICATIONS 

Requires a high school diploma or equivalent, Bachelor’s degree preferred. 

3-5 years of related technical experience 

Experienced Microsoft Office; Excel, Word, O365.    

Customer service experience related to industrial manufacturing. 

Experience with Oracle or another ERP software.   

 

Language: English required. 

BenefitsMedical, Dental, Vision and Prescription Drug CoverageSpending accounts (HSA, Health Care FSA and Dependent Care FSA)Paid Time Off and Holidays401k Retirement Plan with Matching Employer ContributionsLife and Accidental Death & Dismemberment (AD&D) InsurancePaid LeavesTuition Assistance
About Regal Rexnord

Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.

Equal Employment Opportunity Statement

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, pregnancy, age, ancestry, national origin, genetic information, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills.  If you’d like to view a copy of the company’s affirmative action plan for protected veterans/individuals with disabilities or policy statement, please email Recruiting@RegalRexnord.com. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Recruiting@RegalRexnord.com.

Equal Employment Opportunity Posters


Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.