Quality Assurance Supervisor Job ID 226055 Posted 27-Jun-2025 Service line Advisory Segment Role type Full-time Areas of Interest Building Management, Facilities Management, Property Management Location(s) Bangkok - Krung Thep Maha Nakhon - Thailand **KEY FUNCTIONS:** Be responsible for developing and implementing quality assurance processes to maintain service quality, process efficiency, and operational compliance with internal standards and external regulations. This role involves leading a team, conducting inspections and audits, and driving continuous improvement initiatives. **RESPONSIBILITIES:** **Site inspection and Internal Audit** + Supervise managed building team to ensure full compliance with ISO Operational, Engineering, Accounting and HSE requirements. + Perform regular inspections of managed buildings to ensure practical alignment of building operations and company standards and requirements. + Identify problems and follow up with operation team to the timely investigation and resolution of complains. + Plan and execute Quality Assurance practices in corporation with ISO and internal audit activities. + Supervise and cooperate with internal team across functional team to address and solve quality/service issues or drive improvement to meet customer satisfaction. + Prepare a QA report to Property Management Team in monthly basis. **ISO Standard Audit** + Oversee the effective implementation, maintenance and improvement the internal process to comply with the ISO standard and related requirement such as ISO Audit, KPI report and Management Review. + Manage ISO documentation, including Management Manuals, System Procedures (SP), Standard Operation Procedure (SOP), Work Instruction (WI), and Forms. + Update PFMR documents, Action plan and P-FMEA with division concerned to ensure that all control documents will be available for audit process and managed buildings. + Ensure that document records and reports provided to QMR (PFMR) with accuracy. + Review effectiveness of PFMR documents, Corrective Action Request (CARs) and Preventive Action Request (PARs) before closure. + Contributing and supporting to DCs team on document control approval and document announcement. + Act as a main representative to coordinate and support internal and external audit mandatories (Consultant & Certified Body) as part of ISO certificate surveillance and renewal. **QUALIFICATIONS:** + Bachelor’s degree in quality management, Business Administration, or related field. + At least 5 years working experience in the role of Quality Assurance / Quality Control / or Quality Management. + Strong ISO knowledge and holding ISO Certification or training in ISO standards (ISO internal audit is a must). + Involvement in implementing ISO 9001, ISO 14001, ISO 45001 or ISO 41001 standards is preferrable. + Strong attention to detail and analytical skills. + Ability to multitask, prioritize, and manage time efficiently. + Effective communication in English (verbal and written). + Proficiency in MS Office such as Words, PowerPoint, Excel, and QMS system. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)