Company Description

The Quality Assurance Specialist will ensure the excellence of back-office processes within our Digital Trust and Safety operations. The role will monitor, evaluate, and optimize performance, contributing to a secure and efficient environment. Analytical mindset and commitment to quality will play a pivotal role in maintaining high standards and supporting team growth.

Job DescriptionOversee the execution of all back-office processes to ensure accuracy, compliance, and efficiency.Evaluate agent performance, providing constructive feedback and engaging training to enhance skills.Contribute to quality control (QC) initiatives, identifying opportunities for improvement and driving effective solutions.Take on project officer responsibilities, managing specific tasks to support operational goals.Identify and escalate issues, non-conformities, or near-misses to ensure swift resolution.Coach agents on handling challenging cases and complaints, promoting best practices.Analyze performance data, uncover insights, and share actionable findings with the team to drive continuous improvement.Perform other lawful tasks assigned by his/her manager.Adhere to the work schedule. Adhere to the rules and regulations of the company.Adhere to the non-disclosure agreement. Ensure all previously set targets are met.

 

QualificationsPrevious experience in Know Your Customer (KYC) processes is essential.Experience in quality assurance is an advantage.Proficient in using Microsoft Office Suite.Strong command of the English language, with a proficiency level of C1 or higher.Outstanding analytical and problem-solving abilities, with high attention to detail.Effective communication and interpersonal skills to collaborate with diverse teams.Ability to understand and anticipate customer needs, providing excellent service and solutions.Attention to detail with a commitment to operational integrity.High school or university degree.Strong personal working discipline and initiative.Punctuality and loyalty.

Additional Information

Additional Information:

Additional health and life insurance coverageGenerous annual leaveFood vouchers and various discountsTransportation / Utilities allowanceCompetitive salary and clear career progressionWorld-class on-the-job trainingWork in a cozy office