MBPS is officially registered as Manulife Data Services, Inc. but with an official trade name of Manulife Business Processing Services. MBPS is a Global Shared Service Centre providing Operations Administration, Professional Services, Finance, Investments, Contact Center, Claims, New Business and Underwriting, Actuarial, Legal & Compliance, and Digital Information Services to Manulife Companies around the world. MBPS is headquartered in Quezon City, Philippines. MBPS has approximately 5,000+ employees across Manila, Cebu, and Chengdu (China). and Responsibilities **Roles and Responsibilities** + Check and analyze transactions to ensure accuracy standards are met + Prepare quality reports, coachinglogs, and support calibration + Conduct monthly quality assessment thru root cause analysis and identify action plans + Update the team of any changes in processes + Develop and propose better quality initiatives + Monitor and manage trainees’/associates’ performance + Responsible in handling quality related tasks for migration and work transition _Other/s:_ + Participate in process/training improvement projects + Participate in providing in-house training sessions + Champion in quality improvement initiatives + Will serve as team leader backup that will handlebut not limited to coaching, reports, and strategic planning + Responsible to support and oversee completion of different tasks and reports within quality team **Qualifications** + With minimum of 2 years tenure as a Quality Analyst + Proficient in quality checking for all the transactions of the team that will be supporting + Capable of doing quality checking of workypes from other Life Inforce Teams + At least highly effective for both **what** and **how** on the previous performance rating + LOMA Level 1 certification is a plus but not required + Computer literate with basic to intermediate computer skills. + Keyboarding skills + Alpha numeric: 28 wpm + Numeric: 33 wpm + Paragraph: 40 wpm + Strong communication skills, written and oral + Strong time management and multi-tasking skills + High level attention to details + Adaptable to change with the business and or department needs + Above average problem-solving skills + Excellent presentation skills **Internal Eligibility requirements:** + Open to all JH Life Inforce associates with 1-year tenure in current role + Must meet the qualifications of the position + Must have consistently met job expectations and pass all performance metrics in the current unit for the last six months + Should not have any attendance issues or any disciplinary action within the last year **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido