Your Title: Quality Assurance Professional, Network Operations (m/f/d)

Job Location: Munich (Höhenkirchen), Germany

Division: Trimble Advanced Positioning

If you're passionate about precision and eager to shape the future of our cutting-edge products/services, join us to define and deliver industry-leading reliability.

What You Will Do

As our Quality Manager of Network Operations, you'll be responsible for the quality and availability of Trimble's GNSS precise positioning products, which serve hundreds of thousands of customers in traditional markets like surveying, construction, and agriculture. A major focus area for you will be the collaboration with our automotive customers in autonomous driving. You’ll work closely with Trimble teams in engineering and marketing to define and ensure the quality and attractiveness of our GNSS precise positioning products. You’ll oversee team compliance with organizational policies and processes to guarantee sustained quality, while also fostering an environment of flexibility and continuous improvement to benefit both the team and our services.

You'll be an integral part of our experienced team of talented network operations engineers in multiple global locations, teaming up to ensure the superior reliability of our GNSS reference stations, server systems, and the seamless satellite broadcast and internet delivery of our real-time products. 

As our Technical Quality Manager, you'll play a pivotal role in ensuring the excellence and reliability of our services and service management system.

Your responsibilities will include

Service Quality Oversight: Proactively monitor the security, integrity, availability, and overall quality of Trimble's GNSS correction services and associated software products.

Quality Standards & Metrics: Lead the definition and continuous refinement of our quality metrics.

Customer Contract Engagement: Actively participate in the definition and review of service contracts, particularly Service Level Agreements (SLAs) with major corporate clients like automotive OEMs, ensuring feasible and high quality commitments.

Performance Reporting: Generate comprehensive service quality reports for both internal stakeholders and external customers, including detailed 8D incident reports when necessary.

ISO 20000 Certification: Drive compliance with ISO 20000 certification requirements, ensuring our team maintains this critical industry standard.

Service Management System Evolution: Maintain and enhance our core Service Management Systems, including the ticketing and asset management platform (Xurrent) and documentation wiki (Atlassian Confluence), leveraging your Python scripting skills for SMS tools and incident management APIs.

Artificial Intelligence: Unlock new efficiencies by implementing Trimble’s AI-powered solutions, such as LLMs, leveraging technical documentation from our wiki to enhance team efficiency and insights. 

Key Qualifications

Quality System Implementation: Proven experience in implementing and improving quality processes within technical/IT service environments.

ISO 20000 Compliance: Track record of driving or maintaining ISO 20000 (or similar ITSM) certifications and participating in audits.

SLA Management: Hands-on experience defining, negotiating, and monitoring SLAs with corporate clients.

Technical Quality Assurance: Background in monitoring and assuring the quality, security, and availability of complex technical services and software.

Data-Driven Reporting: Experience generating comprehensive quality and incident reports (e.g., 8D) for diverse audiences.

Service Management Tooling: Proficiency with SMS platforms (e.g., Xurrent, Confluence)

English Language Proficiency.

Additional Qualifications that set you Apart

AI/ML Integration (Desired): Understanding or experience leveraging AI/ML, particularly LLMs, to optimize quality processes.

Scripting skills (e.g., Python) for automation

Foreign languages, since we have an international team and customers. 

Are you the candidate we are looking for? Don't hesitate and apply. We are looking forward to your application.

About Trimble:
Dedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit: www.trimble.com

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