The Quality Assurance Manager will play a pivotal role in ensuring that all products meet the highest standards of quality and compliance within the wholesale trade industry. This position involves developing and implementing quality assurance policies and procedures that align with the company's commitment to providing a safe work environment with regulatory requirements and industry best practices. The manager will lead a team of quality professionals, providing guidance and support to ensure effective testing and evaluation of products. Additionally, the role requires close collaboration with suppliers and manufacturing teams to address safety and product quality issues and drive continuous improvement initiatives. Ultimately, the Quality Assurance Manager will be responsible for safeguarding the integrity of our products and maintaining customer trust through rigorous quality assurance processes.

ResponsibilitiesMentor and lead all employees within the Quality Assurance department to achieve goals related to employee safety, quality control, customer demands, and environmental sustainability.Collaborate with Engineering and Production Managers to lead continuous improvement activities and procedures to ensure efficient and compliant processes.Implement new procedures and policies to improve quality.Assess training needs and ensure employees receive proper and timely training.Oversee the training of all quality assurance personnel and other affected personnel.Administer Employee Performance Reviews and Disciplinary Actions for all quality assurance and quality control staff.Create and implement KPIs for quality assurance and quality control.Ensure compliance with all company control documents, including SOPs, Guidelines, Process Descriptions, and Forms and Checklists.Ensure all employees adhere to the company’s cGMP and ISO standards.Develop and communicate monthly business reviews with performance and trending information.Create and maintain performance indicators, quality benchmarks, and measures for the quality assurance department.Oversee all QA testing, performance indicators, and benchmarks for all projects.Drive quality certifications and lead all audits, including ISO, Customer, and Internal.Renew and maintain all documentation regarding certifications and other company licenses related to quality control and assurance.Conduct quality audits of vendors and suppliers to ensure conformity.Develop complaint investigation procedures, document recommendations for corrective actions, and ensure proper follow-up.Investigate and provide support for recall and return of non-conforming raw materials.Track, review, and approve payroll for all quality assurance personnel, managing overtime as necessary.Develop an annual budget and forecasts, explaining any significant variance between actual and budgeted/forecasted figures.Oversee the daily functions of all quality assurance and quality control personnel, ensuring effective and efficient resource allocation.Ensure proper flow of information to all quality assurance and quality control staff.Act as a liaison between different departments to provide status updates on projects.Ensure adherence to company and quality standards in job duties.Develop a Quality strategy/vision for US production.
Essential SkillsProven experience in quality assurance and quality management.Strong knowledge of ISO standards and cGMP/QSR in a highly regulated field such as pharmaceuticals, food, or automotive.Experience in audit and investigations, including CAPA.Understanding of Lean Manufacturing principles, 5S, Six Sigma, and other quality improvement methods.Familiarity with OSHA and EHS regulations.Proficiency in ERP/MRP systems, preferably SAP.Intermediate to advanced computer knowledge, particularly in Microsoft Office Suite/MS 365.Ability to read, analyze, and interpret technical procedures and documents.Bachelor’s degree in Science, Engineering, or a related field.5 or more years of experience in quality engineering and management in a manufacturing environment.
Additional Skills & QualificationsExperience with FDA regulations.Experience in a feedback-driven organization.Excellent communication skills.Willingness to travel domestically and internationally (